BARRELLY MADE IT (BMI) TERMS OF SERVICE POLICY
You have just bought your custom designed and artisan built BMI product and are asking yourself “now what?” Give us a minute of your time and we will explain the process of what will happen once you have placed your order and to the arrival of your BMI chair, bar set, table or any of our products.
A. Once we have received your order from the website you should expect a call from one of our team members within 24 hours (weekdays) or the first working day (weekends) after your order has been placed. The purpose of this call is two-fold;
1. To confirm that the shipping address is in fact correct.
2. To inform you of our lead time and what will happen once your BMI product has been completed.
This helps us confirm that “you” are actually the one ordering from us, not someone who has scammed your cc number. If your information does not match the information you give us over the phone we will NOT BUILD OR SHIP. Your information must match what you have provided us via our shopping cart for us to go ahead with your order.
B. When your artisan built BMI product(s) has/have been completed we will be contacting you again via phone to double check your shipping address and to inform you of the approximate charges for shipping. As our products are from up-cycled wine and bourbon barrels, weights are not always consistent. We will also email you a Credit Card Authorization form for you to fill in and return to us permitting us to charge you for the shipping.
C. Your order will be custom-packaged by specialists and shipped by UPS. Please remember that SHIPPING IS NOT INCLUDED in the price of your BMI item(s). You are accountable for providing BMI with the Authorization form, so that we can ship your item(s) to you. If you do not provide us with this form, we cannot ship.
Your shipping rate is determined by the weight of your item(s) and by the zip code that you reside in. If you happen to live in or near our facility in San Diego, or are planning a visit to California you are more than welcome to pick up your items here without incurring any shipping charges.
D. Once your order has been shipped we will contact you with the shipping information, tracking number and estimated time of delivery to your location. The shipping charges will then be processed with the credit card you have provided.
BARRELLY MADE IT REFUND POLICY
Should you not be 100% satisfied with your purchase, you can return the product for a full refund. BMI has to be notified in writing of the reason for the return and it has to take place within 30 days from the delivery date. A returned product must be in the condition you received it and in the original box and packaging.
All freight charges in connection with a return are at your expense.
USE OF PERSONAL INFORMATION
BMI collects and uses your personal information to operate its website(s) and deliver the services you have requested.
BMI may also use your personally identifiable information to inform you of other products or services available from BMI and its affiliates. BMI may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
BMI does not sell, rent or lease its customer lists to third parties.
BMI may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to BMI, and they are required to maintain the confidentiality of your information.
BMI may keep track of the websites and pages our users visit within BMI, in order to determine what BMI services are the most popular. This data is used to deliver customized content and advertising within BMI to customers whose behavior indicates that they are interested in a particular subject area.
BMI will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on BMI or the site; (b) protect and defend the rights or property of
BMI; and, (c) act under exigent circumstances to protect the personal safety of users of BMI, or the public.
SECURITY OF YOUR PERSONAL INFORMATION
BMI secures your personal information from unauthorized access, use or disclosure.
CHILDREN UNDER THIRTEEN
BMI does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
OPT-OUT & UNSUBSCRIBE
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from BMI by contacting us.
CHANGES TO THIS STATEMENT
BMI will occasionally update this Statement of Privacy to reflect company and customer feedback. BMI encourages you to periodically review this Statement to be informed of how BMI is protecting your information.